Terms & Conditions

1 Scope of Services

Neptify provides consulting, development, integration, automation, and other technology-related solutions as outlined in the mutually agreed project proposal, quotation, or statement of work.

2 Engagement Process

2.1 Proposal & Acceptance

Work will commence only after the Client provides written acceptance of the proposal, quotation, or agreement, and the agreed initial upfront payment has been received.

2.2 Invoices & Payments

• All invoices are issued from billing@neptify.com.
• Payments must be made via approved payment channels stated in the invoice.
• Late payments may result in suspension of services.

3 Payment Plans

Neptify offers three payment arrangements to meet different client needs:

4 Client Access & Responsibilities

4.1 Access to Systems

The Client must provide any necessary access credentials, permissions, or system authorizations required to complete the project. Access is limited strictly to what is necessary for service delivery and will be used only for project-related purposes.

4.2 Data Privacy Related to System Access

Any credentials, data, or information provided under Section 4.1 will be handled in accordance with our Privacy Policy, available at Neptify Privacy Policy, in compliance with the Data Privacy Act of 2012 (RA 10173).

4.3 Timely Communication

Delays in providing access, approvals, or responses may affect project timelines and deliverables.

4.4 Accuracy of Information

The Client is responsible for ensuring that all information, content, and materials provided are accurate and do not infringe on any third-party rights.

5 Intellectual Property

• For Full Ownership arrangements, IP rights transfer upon full payment.
• For Subscription arrangements, all IP remains with Neptify.
• For Hybrid arrangements, IP transfer follows the agreed Hybrid Payment Contract.
• Third-party or open-source components remain under their original licenses.

6 Revisions & Support

• Unless otherwise agreed, service packages include a limited number of revisions as outlined in the proposal.
• Ongoing support is included only during active subscription periods or as specified in the project contract.

7 Cancellations & Termination

• Either party may terminate the agreement with written notice, subject to any cancellation terms in the project contract.
• Upon termination, the Client must pay all outstanding balances immediately.
• All payments made are non-refundable once the project has commenced or access to the service has been provided, to cover the time, effort, and tools required to deliver the agreed solutions.
• In accordance with the Consumer Act of the Philippines (RA 7394), clients may request clarification or rectification for any service that does not conform to the agreed scope or specifications.

8 Limitation of Liability

• To the maximum extent permitted by law, Neptify shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of business, or loss of profits, arising from or related to the use of our services, even if advised of the possibility of such damages.
• In all cases, Neptify’s total aggregate liability, whether in contract, tort, or otherwise, shall not exceed the total amount actually paid by the Client for the specific service giving rise to the claim.

9 Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines.
• Applicable laws include, but are not limited to:
  • Civil Code of the Philippines (RA 386, as amended)
  • Intellectual Property Code (RA 8293, as amended)
  • Electronic Commerce Act (RA 8792)
  • Consumer Act (RA 7394)
  • Data Privacy Act (RA 10173)
• Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the proper courts in the Philippines.

10 Agreement