Important Notice: This Privacy Policy explains how Neptify collects, processes, and protects your personal data in compliance with the Philippine Data Privacy Act of 2012 (DPA) and the European Union's General Data Protection Regulation (GDPR).
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Introduction
Neptify ("we," "our," "us") respects your privacy and is committed to protecting your personal data in compliance with the Philippine Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the European Union's General Data Protection Regulation (GDPR), where applicable.
This Privacy Policy explains how we collect, process, use, and safeguard your information when you use our website, products, and services. By using our services, you agree to the practices described here.
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Information We Collect
2.1 Personal Information
- Name, email address, phone number
- Billing and payment details
- Company name, position, and related business information
2.2 Technical Information
- IP address, browser type, operating system
- Device identifiers and settings
- Date and time of access, pages viewed
2.3 Usage Data
- Website interactions (clicks, navigation patterns)
- Service usage frequency and duration
- Referring websites or ads
2.4 Special Categories (GDPR)
We do not intentionally collect sensitive personal data such as race, religion, health data, or political opinions. If such data is shared voluntarily, it will be processed with extra safeguards and only for the purpose intended.
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Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent – You have given clear consent for us to process your data.
- Contract – Processing is necessary to fulfill a contract with you.
- Legal Obligation – Processing is necessary to comply with the law.
- Legitimate Interests – Processing is necessary for our legitimate business interests, provided they do not override your rights.
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How We Use Your Information
We may use your personal information to:
- Provide and maintain our services
- Process payments and invoices
- Communicate updates, promotions, and service changes
- Enhance security and prevent fraud
- Comply with regulatory and legal requirements
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Sharing and Disclosure
We may share your data in the following circumstances:
- Service Providers: With trusted partners for hosting, analytics, marketing, and payment processing
- Legal Authorities: When required by law, court orders, or government requests
- Business Transactions: In connection with a merger, acquisition, or sale of assets
We never sell personal data to third parties.
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Data Retention
We keep your personal data only as long as necessary for the purposes stated in this policy or as required by law. Once retention is no longer necessary, we securely delete or anonymize the data.
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Cookies and Tracking Technologies
We use cookies to:
- Improve site performance and user experience
- Track analytics and measure engagement
- Store user preferences
You can disable cookies in your browser settings, but certain features may not function properly.
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Your Rights Under GDPR & DPA
You have the right to:
Access
Request a copy of your personal data
Rectification
Correct inaccurate or incomplete information
Erasure
Request deletion of your personal data ("right to be forgotten")
Restriction
Limit how we process your data
Portability
Obtain your data in a machine-readable format
Object
Stop certain types of processing
You also have the right to withdraw consent at any time, without affecting prior lawful processing.
To exercise these rights, email us at support@neptify.com.
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Data Security
We implement physical, technical, and organizational measures such as:
- Encrypted storage and secure servers
- Role-based access control
- Regular system monitoring and backups
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International Data Transfers
If your data is transferred outside the Philippines or the European Economic Area (EEA), we ensure adequate protection through:
- Standard contractual clauses (SCCs)
- Data protection agreements with service providers
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Children's Privacy
Our services are not intended for individuals under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from minors.
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Breach Notification (DPA Requirement)
In case of a data breach that compromises your personal information, we will notify you and the National Privacy Commission (NPC) within the period required by law, detailing the nature and scope of the breach.
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Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on our website with a revised effective date.